Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

Division News


By: DepEd SDO Quezon City

AT THE MOMENT: The Schools Division of Quezon City conducts the System Training for QC Private School Administration starting today and tomorrow, April 26 and 27, 2023 at P. Bernardo Elementary School, P. Tuazon Blvd., Cubao, Quezon City. Chief Dr. Maria Teresa Namoro welcomed all the private school Administrators, Principals, Finance Officers, and School Registrars.

Superintendent Ms. Carleen Sedilla delivered her inspirational message focused on DepEd’s MATATAG agenda. MA - Make the curriculum relevant to produce job-ready, active, and responsible citizens. TA- Take step to accelerate the delivery of basik education services and provision of facilities. TA- Take good care of learners by promoting learner well-being, inclusive, education, and a positive learning environment. G- Give support for teachers to teach better.

She also shared priority development areas of the agency which include : 1) Pivoting to quality ensures that all learners attain learning standards in every key stage in the K to 12 program. 2) Expanding access to education for groups in situations of disadvantage to ensure the inclusive and equitable quality of service delivery. 3) Strengthening the promotion of the overall well-being of learners in a positive learning environment where learners exercise their rights and experience joy, and Modernizing basic education governance that empowers learners to be resilient and acquire like skills.

This two-day engagement will introduce the new Regional Office Systems in the application of new, renewal, and recognition of government permits (QuADPro), Tuition fee increase (SFAST) and SO Version 2 processes. This will be presented by esteemed Education Program Supervisors from the Department of Education National Capital Region, namely : Dr. Lydia Martin, Dr. Rowena Ontangco, and Dr. Louie Duterte. Moreover, Legal Officer III Atty. Wade Latawan will widely share the Child Protection Policy.

The Schools Division Office of Quezon City is committed to continuously providing technical assistance to private schools as vital partners in the implementation of the MATATAG Agenda.