Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

Division News



Civil Service Committee Director Hans R. Alcantara conferred the Bronze Award (Maturity Level 2) of the Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM) to the Schools Division Office Quezon City during simple rites at the Special Management Committee meeting on January 17, 2024. Director Alcantara drove all the way to the Traveler's Hotel in SBMA, Subic Bay, Olongapo, to personally hand over the Bronze Award to Schools Division Superintendent Ms. Carleen S. Sedilla, CESO V, during the Special ManCom that had been scheduled to fit into the then-ongoing SOB Finalization and Budget Monitoring Workshop for elementary and secondary school principals at the said venue. Among the benefits stated in the CSC resolution read out by Director Alcantara is that SDOQC now has the authority to take final action on appointments.

In her response, Ms. Sedilla recognized the role of teamwork across the Division in reaching this milestone in the agency's history. She also gave credit to the previous Superintendents who had begun and continued the long haul towards this achievement: Dr. Elizabeth E. Quesada, Dr. Natividad P. Bayubay, and Dr. Jenilyn Rose B. Corpuz. 

An agency with HRM Processes at Maturity Level 2 practices a Process-Defined HRM. This means that the agency already has a set of defined and documented SOPs established but still needing improvement. Furthermore, the agency is characterized iby purposeful decision-making. There is also some automated system but little integration of data.