Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

Division News

SDOQC Conducts Workshop on SOB Finalization for School Heads


The finalization of the School Operations Budget (SOB) and Annual Implementation Plan (AIP) for Fiscal Year 2024  takes center stage as the Schools Division of Quezon City's principals attend the 3-day SOB Finalization and Budget Monitoring Workshop on January 15-17, 2024 for elementary schools and January 17-19, 2024 for high schools at the Travellers' Hotel, Subic Bay, Zambales. The said workshop seeks to ensure that all school heads and the financial staff of big and mega schools are cognizant of the strategic direction of the Division and are equipped with the necessary knowledge and skills relative to budgetting, the Annual Implementation Plan (AIP) review process, the SOB review process, funds monitoring process, and internal audit utilization and recording. 

A highlight of the week's proceedings is the SPECIAL MANCOM to be held on the morning of January 17, where Schools Division Superintendent Carleen S. Sedilla, CESO V, is slated to present the SDO's Over-All Direction for 2024 during the SDS Hour. General reminders from the Asst. Schools Division Superintendents as well as the Chiefs of the functional divisions will also be heard by the joint gathering of the elementary and secondary school heads. The PRIME-HRM Ceremonial Awarding shall also be held during the luncheon program on the same day.

The roster of speakers and facilitators for the three-day event are: Ms. Carleen S. Sedilla, SDS; Mr. Fredie V. Avendano, ASDS; Dr. Brian E. Ilan, ASDS; Dr. Ma. Teresa A. Namoro, CES-SGOD; Dr. Heidee F. Ferrer, CES-CID; Dr. Ana Rosa R. Rabanal, PSDS; Dr. Ederlina D. Balena, EPS; Mr. Joven S. Noynay, Accountant III; Ms. Cecilia M. Diaz, Budget Officer; Ms. Grethel T. Ledesma, City Government Department Head I; Ms. Marivic S. Napucao, Cashier; Ms. Angelyn Malabanan, SEPS, HRD; and Dr. Edgar Allan P. Oliver, SEPS, Planning and Research.

The output expected after the three-day workshop is each school's final Annual Implementation Plan and School Operations Budget for FY 2024.