Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

Division News

QUEZON CITY'S MENTAL HEALTH DAY 2023: MAYOR JOY BELMONTE PAVES THE WAY FOR WELL-BEING

By: DepEd Quezon City

QUEZON CITY'S MENTAL HEALTH DAY 2023: MAYOR JOY BELMONTE PAVES THE WAY FOR WELL-BEING

October 10, 2023: In commemoration of Mental Health Day 2023, Quezon City Mayor Joy Belmonte delivered a heartfelt message, shedding light on the city's commitment to prioritize mental well-being. The Mayor emphasized the significant strides the city has taken by hiring additional mental health professionals and guidance counselors to address the needs of both teachers and learners.

Mayor Joy expressed her gratitude to all stakeholders for their unwavering support in the city's mental health initiatives with special mention to Miriam College, led by President Ambassador Laura Q. Del Rosario, for their pivotal role in providing public school teachers in Quezon City access to mental health capacity building seminars and valuable modules on mental health that will run for 10-months. This collaborative effort is an exemplary testament to the city's dedication to promoting mental health awareness and support among its residents, especially in the education sector.

The sentiment of appreciation extended further, as Superintendent Carleen Sedilla of the SDO QC conveyed her thanks to Mayor Joy Belmonte and Miriam College. This triumphant collaboration exemplifies the city's pioneering spirit in nurturing mental well-being.


Click here to watch the video.