Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

Division News


By: DepEd SDO Quezon City

IN THE NEWS: Maligaya Elementary School of SDO Quezon City was chosen by the Central and Regional Offices to showcase the different initiatives under Oplan Kalusugan's Interagency Validation Visit last March 29, 2023.

Maligaya Elementary School is nationally recognized for its efficient, effective and creative demonstration of DepEd's banner programs. Former Principal Dr. Wilma Manio and incumbent Principal Dr. Randy Tagaan collaborated in the presentation of the school's implementation of Oplan Kalusagan projects through the years. Representing Superintendent Dr. Corpuz were ASDS Mr. Fredie Avedaño, Dr. Dante D. Nacpil, OIC- School Health Section Medical Officer III and SDO nurses Mr. Narciso E. Costales, Jr. - Division WinS Focal Person, Ms. Myrna T. Ditan - Division SBFP Focal Person and Mr. Dave C. Tandoc II.

Programs validated, include: School Based Feeding Program (SBFP), Water, Sanitation and Hygiene (WASH) in Schools (WinS) Program, National Drug Education Program (NDEP), Adolescent Reproductive Health Program (ARHP), School Mental Health Program (SMHP),

The Validation Team of the School Health Division under the Bureau of Learners Support Service was headed by Dr. Ann Quizon, in partnership with the National Dairy Authority (NDA), Philippine Carabao Center (PCC) and DOST-FNRI.

The Oplan Kalusugan is a program initiated by the Department of Education (DepEd) to promote health and wellness among students, teachers, and non-teaching personnel. The program focuses on promoting healthy habits and lifestyles, ensuring a clean and safe school environment, and addressing health issues that may affect the learning and development of students.

The Oplan Kalusugan program recognizes the crucial role of health in the academic performance and well-being of students. By promoting healthy habits and providing access to health services and facilities, the program aims to ensure that students are physically and mentally prepared to learn and succeed in school.

The program also recognizes the importance of a safe and clean school environment in promoting health and preventing the spread of diseases. By addressing health issues in schools, the program helps create a more conducive learning environment that fosters academic excellence and overall well-being.

Congratulations, Maligaya Elementary School and the SGOD Medical and Dental Team. SDO QC is truly proud of you!