Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

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By: SDOQC/pdpepatillo

In response to the results of the National Achievement Test (NAT) for SY 2022-2023, Schools Division Superintendent Ms. Carleen S. Sedilla, CESO V, Asst. Schools Division Superintendent for Secondary Schools Mr. Fredie V. Avendano, CESE, and Asst. Schools Division Superintendent for Elementary Schools, Engr. Marc Voltaire A. Padilla, CESE, gave insightful and motivational suggestions to school heads to aid in their preparations for the upcoming NAT for Grades 6 (for administration to Grade 7 learners) and 12 during the SDOQC Emergency Management Committee meeting at Ponciano  Bernardo Elementary School on February 22, 2024.

For the short term, top management suggested that the schools ensure the psychological preparedness of both learners and teachers. To do this, the whole school community must be led to view the NAT as a collective responsibility, a burden to be carried by all. Learners' mindset specially, should be addressed so that they become aware of the importance of doing their best in the NAT, not only for extrinsic reward such as grades, but for the intrinsic value of doing one's best for the sake of their alma mater. It was also suggested that physical factors be looked into, such as the conditions in the testing venues and provision of water and snacks to test takers when needed.

Another recommendation was the conduct of a mock test, to ensure that learners are familiar with the use of bubble sheets and proper shading to indicate their answers, among other things. The Curriculum Implementation Division is taking the lead in this effort, releasing Division Memorandum No. 219, s, 2024 to guide the schools through the tasks that need to be done to ensure the conduct of the mock test on March 6, 2024.

For the long term, SDS Cedilla suggested several steps to improve performance, namely: focus on teaching, learning, and assessment; ensure deliverables; intensify monitoring, supervision, mentoring and coaching; assess and capacitate teachers; focus on foundational skills; track student progrress (e.g. through looping); simplify research processes on root cause/gap anaylysis of poor performance; and make all stakeholders responsible and accountable.



By: SDOQC/ppdepatillo




Civil Service Committee Director Hans R. Alcantara conferred the Bronze Award (Maturity Level 2) of the Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM) to the Schools Division Office Quezon City during simple rites at the Special Management Committee meeting on January 17, 2024. Director Alcantara drove all the way to the Traveler's Hotel in SBMA, Subic Bay, Olongapo, to personally hand over the Bronze Award to Schools Division Superintendent Ms. Carleen S. Sedilla, CESO V, during the Special ManCom that had been scheduled to fit into the then-ongoing SOB Finalization and Budget Monitoring Workshop for elementary and secondary school principals at the said venue. Among the benefits stated in the CSC resolution read out by Director Alcantara is that SDOQC now has the authority to take final action on appointments.

In her response, Ms. Sedilla recognized the role of teamwork across the Division in reaching this milestone in the agency's history. She also gave credit to the previous Superintendents who had begun and continued the long haul towards this achievement: Dr. Elizabeth E. Quesada, Dr. Natividad P. Bayubay, and Dr. Jenilyn Rose B. Corpuz. 

An agency with HRM Processes at Maturity Level 2 practices a Process-Defined HRM. This means that the agency already has a set of defined and documented SOPs established but still needing improvement. Furthermore, the agency is characterized iby purposeful decision-making. There is also some automated system but little integration of data.


With God’s grace and guidance, SDO QC is poised to continue its rich tradition of goodness and to charge forward to make DepEd’s MATATAG aspirations a reality, under the new leadership of Dr. Carleen Sedilla.

SDO QC family is committed to supporting her and walking with her on this journey as she leads us to expand and enrich our lives together, for the greater good of our resilient learners.

Mabuhay! Superintendent Dr. Carleen Sedilla.

division advisory

division memorandum